Welcome to Customer Care Research

Customer Care Research is an independent organisation providing expert customer focused Business to Business, Trade, and Consumer Qualitative & Quantitative Research and Communications in the UK and abroad.

We specialise in customer, client, prospect and competitor knowledge for input into current business action plans, customer relationship initiatives, image and brand evaluation and future strategy.

Not only do we provide actionable information to help your company maintain good relationships with your existing customer base, but also valuable 'sales tool' information to assist you in selling your company to both old and new business prospects.

Our services are cost effective and can demonstrate a genuine R.O.I.

We are business people, so you get business information rather than just the numbers.

We turn... information into knowledge.


Sign up to our
Knowledgebase for ideas





Brook House
Cage End
Hatfield Broad Oak
Bishop's Stortford
CM22 7HP

Partner: Keith Artus
London +44 (0) 1279 718900

Customer Satisfaction Research
Appreciation Evaluation
Loyalty & Retension Research
Client Contentment Research
Attitudinal and Image Reviews
Disloyalty and Exit Investigations
Competitor Price and Service Investigations
Contract and Policy Pre-Renewal Interviews
Performance Benchmarking and Tracking
Employee and Management Surveys
Knowledge Management
Advertising and Promotional Research
Consultancy and advice
Customer Relationship Management
Customer Maintenance Programmes
Customer Care Training


Beverley House
Beverley Way

Partner: Jill Carpenter
Cambridge + 44 1223 572229


  Web Design by www.virage-design.co.uk