Customer Care Research

What Our Clients Say...

Customer Care Research has many satisfied clients with whom we have worked over a number of years. Here are some of their glowing references.

“The CCR team left no stone unturned to achieve our objectives – made all the more challenging because of the Covid pandemic. The final reports are a tribute to their efforts, and were exactly what the product management team needed. They asked sensible and penetrating questions upfront, and kept us updated on progress through-out. A pleasure to work with."

Alison Chan - Insight Manager

“Sysmex UK have been working with Jill and the team at Customer Care Research for over 15 years. The work that they have done on our behalf has involved completing a detailed and extensive customer survey to identify satisfaction levels with our products and services and to also identify emerging / future customer needs from a service provider in our industry."

"The outputs from these surveys have provided key insights and learnings that have been used to inform the on-going development of our commercial and competitive strategy.

I have always found CCR to be thoroughly professional in the way that they go about their business, they do the difficult job of reaching customers and getting them to agree to give their time for a survey very effectively. They are also very effective at interpreting the results of the survey and helping Sysmex UK to turn the data and information that they gather into useful and actionable insight.

I would have no hesitation in recommending any organisation to engage the CCR team to help with their customer research projects.”

Mark Brewerton, Chief Marketing Officer, Sysmex UK Ltd.

“The project report was extremely comprehensive, so much so that it is a constant source of reference for any operational or strategic decision we make.”

Graham Jones - Director

“We have circulated the results of the survey and it's getting a tremendous amount of attention at present, - we're also putting together an action plan to address some of the recurring issues. It really has made a big impact on the management team and helped focus their thinking in terms of the messages we need to portray to clients and the operational issues we need to address.

You did a great job.

I intend to do some further Client Perception interviews on a quarterly basis - to capture any new clients that weren't included in the original study.”

Sue Shufflebottom – Director

"Customer Care Research provided us with significant data on our customer likes, dislikes, attitudes and behaviours towards our charity, which has been a massive help in our future planning and communications strategies. It enabled us to provide a better service and more targeted communications to our database, resulting in an upsell in donations and bookings.

Keith and the team were a joy to work with. They took the time to really understand the charity sector and our key customers/donors, and I would highly recommend their services to all of those who want to further understand their customer database."

Jon Woods – Marketing Director