Contact Us

Please contact Partners Keith Artus or Jill Carpenter by telephone, email or even letter.

  London Office Cambridge Office
  Contact: Keith Artus Contact: Jill Carpenter
  Customer Care Research Customer Care Research
  Brook House Beverley House
  Cage End Beverley Way
  Hatfield Broad Oak Trumpington
  Bishop's Stortford Cambridge
  Herts CB2 9JS
  CM22 7HP
  Tel: 01279 718900 Tel: 01223 572229



Brook House
Cage End
Hatfield Broad Oak
Bishop's Stortford
CM22 7HP

Partner: Keith Artus
London +44 (0) 1279 718900

Customer Satisfaction Research
Appreciation Evaluation
Loyalty & Retension Research
Client Contentment Research
Attitudinal and Image Reviews
Disloyalty and Exit Investigations
Competitor Price and Service Investigations
Contract and Policy Pre-Renewal Interviews
Performance Benchmarking and Tracking
Employee and Management Surveys
Knowledge Management
Advertising and Promotional Research
Consultancy and advice
Customer Relationship Management
Customer Maintenance Programmes
Customer Care Training


Beverley House
Beverley Way

Partner: Jill Carpenter
Cambridge + 44 1223 572229


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